Privacy Policy

Key to Eternity respects the privacy concerns of all visitors. As a general policy, no personal information is automatically collected from users of the site. In the event that we do collect any personally identifiable data about visitors to this site, that information is only collected on a voluntary basis, and only used by Key to Eternity store.

Certain non-personal information of visitors (i.e., the type of browser being used by the visitor, the type of operating system in use by the visitor, and the domain name of the visitor’s Internet service provider) is recorded by the standard operation of our Internet servers. This information is primarily used for internal purposes, and only in an aggregate and non-personally-identifying form.

Personal information may be collected by the Key to Eternity store when visitors voluntarily provide this information (including when visitors subscribe to newsletters).

Copyright Policy

All rights reserved. No part of our publications may be reproduced, distributed or transmitted in any form or by any means, including photocopying and recording, without the prior written permission of the publisher, except in the case of brief quotations embodied in critical reviews and certain other noncommercial uses permitted by copyright law.

Return Policy

We will not accept a return if requested more than 90 days after the purchase. Key to Eternity orders may be returned by mail within the 90-day timeframe at your own expense.

All items returned must be in returnable condition. All sealed products must be sealed to qualify for a full refund. If you have purchased clothing from us, unwashed, unworn items can be returned for a full refund. If you purchase a bundle or get a free item, you will have to send back the FULL bundle of original purchase to receive the full refund. Once we receive the item, we will process your return and issue you a refund. You can expect to see the amount refunded to your card within 5 to 7 business days.

If you’d like to exchange an item you purchased for a different item, you can send the original item back to our warehouse for a refund and place a new order for a different item or size.

To return your purchase, place the 5 or 6-digit order number on your package or in an enclosed note and address it to: 
10A Fast Industrial Building 658 Castle Peak Road, Kowloon, Hong Kong

Shipping Policy

All such personal information is retained by Key to Eternity and is not sold or otherwise transferred outside the company unless we obtain the user’s express consent to do so or if we are required by law or by court/governmental order to disclose such information in a particular circumstance.

Key to Eternity sometimes uses email addresses and other personally identifying information to contact visitors who communicate with us. For example, we direct email to visitors who provide us with their email addresses for specific purposes such as receiving our email newsletters/updates or being notified if they have won one of our contests. Each email newsletter or bulletin contains instructions on how to discontinue receipt of the newsletter or bulletin.

This site contains links to other web sites. Key to Eternity is not responsible for the privacy policies and practices or the content of such web sites.

If you have submitted personal information to this website and would like to review that information, update it or have it deleted from our records, please send us a written request to the address listed below under “Contact.”

Your Acceptance of These Terms

By using this site, you signify your assent to this Privacy Policy. If you do not agree to the terms of this policy, please do not use this site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for changes. Your continued use of this Web site following the posting of changes to these terms will mean that you accept those changes.